Reminders:- Make sure you put the colored hook in the colored slot.
- Attach the colored strap to the colored hook
Q: Which Twist’R model is good for me?
A: If you have only one cat, Kitty Twist’R is perfect for your needs. It holds about 2 weeks of litter for the average cat. If you have 2 or more cats, you need a Multi Kitty Twist’R or a Litter Twist’R. Both of these models hold up to 17 lbs of dirty litter - and that is A LOT of litter.
Q: What is the main difference between the Multi Kitty Twist’R and the Litter Twist’R?
A: While both models hold about the same amount of dirty litter, the Multi Kitty Twist’R uses a foot pedal to open the bag while the Litter Twist’R uses a hand turned handle. Both work very well - it just comes down to personal preference - foot or hand operated.
Q: Do I have to use the same model refill bag as my Twist’R model?
A: Yes. All our refill bags are model specific. For example, Kitty Twist’R refill bags only fit Kitty Twist’Rs, Multi Kitty Twist’R bags fit Multi Kitty Twist’Rs, and LitterTwist’R bags fit LitterTwist’Rs.
Q: Can I use regular handle bags I get at the grocery store?
A: No. The Twist’R waste disposal system was designed specifically to use our 7 layer barrier film bags with patented straps/biodegradable bag frame. Regular bags do not prevent odor migration nor could they twist shut to contain odors. The Twist’R system is for those who love fresh air for only pennies a day!
Q: When do I know to change bags?
A: Depending on the model you have, the foot pedal or the twist handle becomes harder to operate as the bags get heavier. This is your indication that the bag will need changing soon.
Q: How long do charcoal sachets last?
A: We recommend changing the sachets every 3 months to maintain freshness.
Q: I installed the bag correctly on my Litter Twist’R but the lid does not go all the way down.
A: The funnel part under the lid needs to line up with the “home position” (6 o’clock).
Just move the funnel right or left until you feel the pin seat into the “home” depression. The lid will fit perfectly now.
Q: The bag does not open … it stays twisted closed. What happened?
A: The bag was twisted initially more than 360 degrees. This prevents the bag from opening. Lift the pin on the collar, or the funnel depending on your model, and rotate clockwise until the bag is completely open. Then, turn 360 degrees counterclockwise until the pin seats into the home depression. This is the initial twist your bag needs. You are in business again!
Q: When I took the full bag out, it looked like there was more room left in the top. Why?
A: We make the Twist’R bags longer than the bins themselves. The bags hold a lot of litter, but the Twist Technology requires some “free space” at the top of the bag to form the twist that seals in odors.
Q: I am having trouble folding the top of my full bag, What do I do?
A: You are not alone! This is a unique, patented bag which requires a little getting used to… but you can do it! We have made a video to show you how easy it really is. (Check out the video “here”).
Basically, PRESS the folds at A and A together. This will make the bag frame into kind of an X shape.
Then, SQUEEZE the back of the cardboard to the front. This will leave the bag frame with 2 cardboard humps in the front and a space in between them.
Next, WRAP the colored strap around the back of the twisted bag neck (counterclockwise) toward the front where you will lift the strap into the space between the 2 cardboard humps.
Then, NOTCH the strap into the notches in the cardboard.
You are done! Lift the bag out and drop it in the trash. The bag stays twisted closed so NO ODOR …EVER!
Try it a couple of times … you will get it. And once you get it, you won’t forget it!
Q: Where do I buy refill bags?
A: As Red Rocket grows, our bags will be available at pet supply retailers nationwide. To be sure, you can always order online.
We usually ship within 24 hours!