Shipping Policy
hanks for shopping with www.redrocketpet.com. To keep track of your order, contact sales@redrocketpets.com so we can provide you the order’s tracking number.
Order Processing Time
• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 3-5 working days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Transit Time
| Country：USA | |||
|---|---|---|---|
| Courier | Shipping Cost | ||
| Product | Orders | Shipping Cost | |
| USPS（3-5 days） | All Twist'R pails Litter box & Kitty Cave Accessories |
Orders <$99.99 | Estimated When checkout |
| (Orders≥$99.99) | Free | ||
| Only Accessories | Orders <$99.99 | $5 | |
| (Orders≥$99.99) | Free | ||
| Ground Advantage Priority Mail （2-3 days） |
All Orders | / | Estimated When checkout |
Total Delivery Time=Processing Time+Shipping Time(depending on your location)=6-10 working days
Tracking
• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
Delivery Time ExceededIf your order is delayed, please contact us via email sales@redrocketpets.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations• We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.• Orders can't be canceled once the parcel is shipped out.
About TaxWe collect taxes according to U.S. federal law. Taxes are calculated based on product weight and your address and will be displayed at checkout.
Phone: 1-805-631-5005Email: sales@redrocketpets.comAddress: 9080 West Rosada Ave, Las Vegas Nevada 89149, United StatesService: Monday-Friday, 9AM-6PM(PST)This is not the return address, contact us by mail and get the return addres splease.